Frequently Asked Questions
Find answers to common questions about our service
Payments FAQ
Yes. Chatting is free — start a conversation and keep talking, with no daily message limit. A paid plan simply gives you more room: more chats open at the same time, and a longer history saved in each one.
Premium keeps up to 200 chats open at once and saves up to 5,000 messages in each of them, with unlimited messaging and Premium support. Ultra adds everything in Premium plus priority Ultra support and early access to new features. All conversations remain subject to our safety guidelines.
Yes, you can cancel your subscription at any time through Stripe. You can also contact us via the Support page and we will cancel it for you.
All payments are processed securely through Stripe, which supports credit/debit cards and many local payment methods worldwide.
Refunds are not typically provided since chatting itself is free to use. If you suspect an error, please reach out through the Support page so we can investigate.
Please reach out to us using the Support page, and we will be happy to assist you!
General FAQ
Chatrule is an AI-powered chat platform where you can have conversations on any topic, generate images, and create videos using AI. Choose from a variety of themed scenarios or start a free-form conversation.
Chatrule enforces strict content safety policies. All adult, explicit, violent, or harmful content is strictly prohibited. Our system uses automated moderation to filter inappropriate content in both messages and generated images. Any attempt to bypass these filters may result in account restrictions.
Any content that is sexually explicit, violent, hateful, or involves minors is strictly forbidden. Our automated filters detect and block prohibited words and phrases in real time. Messages and prompts containing such content will be rejected with a clear notification.
Yes. All image generation includes built-in safety filters that prevent the creation of explicit, violent, or otherwise inappropriate content. These filters cannot be disabled.
Yes, all conversations are private. Our system automatically filters content to comply with safety requirements and legal regulations. For more information, please review our privacy policy.
If your energy was deducted without receiving the result, our system automatically refunds any energy lost due to connection issues. If the problem persists, please contact us through the Support page.
Go to your Account page, then press Manage Account to update your profile and set your display name.
No, all responses are generated entirely by AI. The system operates autonomously without human oversight, ensuring full privacy for all interactions.
If you experience any problems or encounter inappropriate content, please contact us through the Support page with details so we can address the issue promptly.
Please reach out to us using the Support page, and we will be happy to assist you!