YES! We are proud to continue offering free daily messages & energy for ALL users. Recharge your daily energy and messages for free every day in main menu and enjoy!

Premium subscribers get unlimited messaging, 1,500 daily energy, paid generation features, removed watermarks, video generation, and access to v2 generation galleries with Premium limits. Ultra includes everything in Premium, 10,000 daily energy, 35,000-energy model unlocks, higher generation limits, unlimited active galleries, unlimited images per gallery, parallel gallery preparation, photorealistic mode, prompt favorites, batch select, and other Ultra-only generation tools.

Premium is for everyday generation: up to 15 active galleries, up to 100 generated images per gallery, one active gallery generating at a time, up to 8 active generations in the current gallery, one gallery preparing at a time, and 50,000 energy model unlocks. Ultra is for power users: unlimited active galleries, unlimited images per gallery, parallel preparation, up to 25 active generation tasks across galleries, 35,000 energy model unlocks, photorealistic mode, favorites, batch select, and advanced generation controls.

Model unlocks reserve and prepare dedicated generation infrastructure. Premium unlocks cost 50,000 energy. Ultra unlocks cost 35,000 energy, so Ultra users save 15,000 energy, or 30%, on every model unlock.

Active Premium users should upgrade from Account > Subscription or from an Ultra feature popup. Stripe previews the allowed upgrade options and charges the prorated difference when applicable. If Stripe needs payment confirmation, you will be sent to the hosted invoice page. The Ultra tier applies after Stripe confirms the upgrade.

Automatic downgrades are not offered inside the app. You may cancel the current subscription and subscribe again to the plan you want after the paid period ends, or contact Support if you need help. Galleries unlocked or created on Ultra require Ultra later; if you return on Premium, those Ultra galleries stay visible but locked until you upgrade back to Ultra.

Your account becomes Free after the active paid period and grace period end. You can still see your gallery list, but paid gallery tools, preparation, editing, deleting, and generation are locked until you subscribe again. Premium and Ultra dedicated-server galleries that are not used for 14 days may be removed from our servers.

Energy packs add energy to your account, but they do not unlock subscription-only features. You still need an active Premium or Ultra subscription for paid v2 gallery access, and Ultra is required for Ultra-only features such as photorealistic mode, favorites, batch select, unlimited galleries, and higher parallel generation limits.

V2 galleries use dedicated generation infrastructure. Before a model can generate reliably, Chatrule may need to prepare model assets, LoRAs, embeddings, prompt defaults, and server readiness. Premium can prepare one gallery at a time; Ultra can prepare galleries in parallel.

The app will show an upgrade popup explaining the limit and what you can do next. For example, you may need to wait for an active gallery to finish, delete galleries or images, start fewer images, or upgrade to Ultra for higher or unlimited limits depending on the feature.

Subscriptions help us run chats, generation queues, dedicated gallery preparation, realtime infrastructure, storage, and model servers at scale. Preparing and generating with v2 galleries can require dedicated GPU/server resources, so paid tiers let us keep the experience reliable and expand more advanced features.

No! The quality of responses has not changed for anyone. The content outputted by our system is currently the same for all users.

Refunds are not typically provided for completed subscription periods, one-time energy purchases, or plan downgrades. If you believe there was a billing error or missing energy refund, review your Activity page and contact Support so we can investigate. Failed generation tasks may be eligible for automatic energy refunds.

Yes. You can cancel through Stripe or Account > Subscription, or contact Support and we can help. Cancellation stops future renewals; your current paid access remains available until the end of the billing period. Already-paid subscription time is not normally refunded.

All payments are processed through Stripe, which offers a variety of easy-to-use payment methods suitable for most countries. Please visit our checkout page to view the available payment options.

After your first payment, we may lock pricing to the billing country/payment history on your account to keep pricing consistent and prevent VPN-based price abuse. Stripe still handles the final charge, taxes, and supported payment methods.

Please reach out to us using Support page, and we will be happy to assist you!